Order policy and shipping information

Products are shipped via UPS. You will receive tracking information via email along with a copy of your invoice.


Online Order Policy

Shipping

  • Orders will be shipped within 24 business hours if the item(s) are in stock. If the item(s) are not in stock, customers are notified within 24 business hours via email of their back-order status. If for some reason you do not receive a notification via email within 24 business hours, please contact us.

Return Policy

  • All items returned will be subject to a 20% restocking fee. Any orders that are cancelled and the items are in stock will be refunded with a 5% transaction fee. Returns must be accompanied by an RMA number, original invoice and original box. No returns after 30 days from purchase date. Parts will be subject to management inspection.

    To return items please call (248) 624-1885

    Pick-Up Policy (at our Michigan Store)

    Customers will receive an email and phone call when their order is available for pick-up. If you do not receive an email, or phone call regarding the status of your order within 24 business hours, please contact us.

    • Customer pick-up hours are from 8:30am to 5:00pm, Monday through Friday (excluding holidays New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). Please wait until you receive a pick-up notification before coming to the store.


    ** IF A CUSTOMER DOES NOT PICK UP THEIR ORDER WITHIN 5 BUSINESS DAYS, THE ITEMS ARE RETURNED TO STOCK, AND A REFUND IS ISSUED TO THE CUSTOMER MINUS A 20% RESTOCKING FEE. **


Local Pick-Up (at our Michigan Store)

  • Customers will receive an email and phone call when their order is available for pick-up. If you do not receive an email, or phone call regarding the status of your order within 24 business hours, please contact us.
  • Customer pick-up hours are from 8:30am to 5:00pm, Monday through Friday (excluding holidays New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).

  • Please wait until you receive a notification for pick up before coming to the store to pick up.


Contact Information:

Phone: (248) 624-1885

Email: HannahS@pak-ritemi.com